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Salesforce B2C-Solution-Architect Exam Dumps - Actual Questions Answers

Salesforce Certified B2C Solution Architect(WI23)

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  • Last Update: Mar 22, 2023
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B2C-Solution-Architect Questions and Answers

Question # 1

Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues andask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.

Which two reasons should a Solution Architect use to justify those recommendations?

Choose 2 answers


Mobile Connect lacks integration with the service agent console without Digital Engagement


Mobile Connect only supports outbound messaging in selected countries


Social Studio does not support 1:1messaging on the apps listed in the scenario


Social Studio is limited to listening to social channel and not responding

Question # 2

A customer service team raised a new business requirement that requires a multi-cloud solution design betweenB2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.

Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?

Choose 2 answers


Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.


Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.


Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.


Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.

Question # 3

A service organization has a long lifecycle for customers that start as a lead and move through opportunity to active and former customer states. The organization wants to use Sales Cloud and Marketing Cloud as their core customer engagement platforms.

Which two considerations should a Solution Architect keep in mind when setting up this multi-cloud use case?

Choose 2 answers


Set up the contact object with a specific record type 'Lead' that mimics the standard lead object to prevent the duplicate contact from being created in Marketing Cloud.


Allow both the lead record to generate a contact in Marketing Cloud and the contact record to generate a contact in Marketing Cloud.


Enable the 'Prevent Duplicates for Lead Conversion' setting when configuring Marketing Cloud Connect to prevent converted contacts from generating a duplicate contact.


Ensure that when a lead is converted to a contact that the Lead ID is mapped to a custom field on the Contact to be used as the referencedwith the Subscriber ID in Marketing Cloud and avoid duplicate records.

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