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Salesforce Certified-Business-Analyst Exam Dumps - Actual Questions Answers

Salesforce Certified Business Analyst Exam (SP22)

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Certified-Business-Analyst Questions and Answers

Question # 1

One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.

The IT team writes a functional requirement:

• Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.

Which user story should the business analyst write to describe the functional requirement?

A.

As a sales clerk, I want to see item availability and locations to help customers find items.

B.

As a general manager, I want sales clerks to have tablets so they can help customers find items.

C.

As a customer, I want sales clerks to have access to item availability to help them find items.

Question # 2

Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?"

Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?

A.

Process maps

B.

User stories

C.

Acceptance criteria

Question # 3

The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.

Which elicitation technique should the BA use?

A.

journey Mapping

B.

Survey /Questionnaire

C.

Focus Groups

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