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Salesforce Field-Service-Consultant Exam Dumps - Actual Questions Answers

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  • Last Update: Apr 18, 2024
  • Questions: 163 questions with Expert Explanation
  • Single Choice: 113 Q&A's
  • Multiple Choice: 50 Q&A's
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Field-Service-Consultant Questions and Answers

Question # 1

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A.

Work Order Record Types for Break-fix, Install, and Inspection.

B.

Work Type Line Items for Install, Break-fix, and Inspections.

C.

Work Types and Skill Requirements for Install, Break-fix, and Inspections.

D.

Work Order custom fields to define Install, Break-fix, and Inspections.

Question # 2

The Org-Wide Default sharing for a Service Appointment is set to Private.

If the Service Appointment is cancelled, which users will have visibility to the record?

A.

Owner of Service Appointment and members of User Territory

B.

Assigned Resources, Owner of Service Appointment and members of Service Territory

C.

Assigned Resources, Qwner of Service Appointment and members of User Territory

D.

Owner of Service Appointment and members of Service Territory

Question # 3

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.

Which two considerations should the Consultant take into account when configuring Salesforce Field Service?

Choose 2 answers

A.

Quantity and Unit of Measure are required when adding a Required Product.

B.

Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.

C.

Required Products must be added to both the Work Order and all Work Order Line Items.

D.

Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

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Salesforce Field-Service-Consultant Exam Dumps FAQs

1. What is the Salesforce Certified Field Service Consultant (WI24) Exam?

The Salesforce Certified Field Service Consultant (WI24) Exam validates your expertise in configuring and administering Salesforce Field Service Lightning (FSL) to optimize field service operations. It demonstrates your ability to design, deploy, and manage FSL solutions tailored to individual business needs.

2. Who should take Salesforce Certified Field Service Consultant (WI24) Exam?

The Salesforce Certified Field Service Consultant (WI24) Exam is ideal for consultants, administrators, and developers who work with FSL and want to showcase their advanced skills. If you regularly implement and configure FSL solutions for clients, this certification can boost your credibility and career prospects.

3. What prerequisites are required for the Salesforce Field-Service-Consultant Exam?

While there are no specific prerequisites for the Field-Service-Consultant Exam, having experience with Salesforce and familiarity with its features and capabilities is beneficial. Candidates who hold the Salesforce Administrator credential may find it advantageous when preparing for this exam.

4. What topics are covered in the Salesforce Field-Service-Consultant Exam?

The Salesforce Field-Service-Consultant exam focuses on key FSL areas, including:

  • Managing resources (work schedules, skills, territory management)
  • Setting up FSL (work orders, service appointments, mobile app)
  • Assigning service resources and permissions
  • Creating service appointments and scheduling
  • Field service mobile app configuration and administration
  • Work order management and automation
  • Knowledge base configuration
  • Reporting and analytics

5. How many questions are there in the Salesforce Field-Service-Consultant Exam?

The Salesforce Field-Service-Consultant exam consists of 65 multiple-choice/multiple-select questions.

6. What is the duration of the Salesforce Field-Service-Consultant Exam?

The duration of the Salesforce Field-Service-Consultant exam is 105 minutes.

7. What is the passing score for the Salesforce Field-Service-Consultant Exam?

The passing score for the Salesforce Field-Service-Consultant exam is 63%.

8. What is the difference between the Salesforce Field-Service-Consultant and Salesforce FSL-201 Exams?

The main difference between the Salesforce Field-Service-Consultant Exam and the Salesforce FSL-201 Exam lies in their focus and target audience.

  • Salesforce Field-Service-Consultant: The Salesforce Field-Service-Consultant Exam is designed to validate the skills and knowledge of professionals working with field service operations using Salesforce technology. It covers a broad range of topics related to implementing and managing field service solutions, such as service appointment scheduling, resource optimization, and customer communication.
  • Salesforce FSL-201: The Salesforce FSL-201 Exam specifically focuses on Field Service Lightning (FSL) and is tailored for professionals who specialize in implementing and configuring the Field Service Lightning platform within Salesforce. This exam dives deeper into the technical aspects of FSL, including setting up and configuring various features, customizing the user interface, and integrating FSL with other Salesforce products.

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