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Salesforce FSL-201 Exam Dumps - Actual Questions Answers

Salesforce - Implementing Field Service Lightning

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  • Number of Questions: 105 questions
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FSL-201 Questions and Answers

Question # 1

Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

A.

Create operating hours for the Service Appointment.

B.

Create operating hours for the Service Resource.

C.

Create operating hours for the Optimization Engine.

D.

Create operating hours for the Service Territory.

Question # 2

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

A.

Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

B.

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

C.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

D.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Question # 3

Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.

A.

Technician hours at client location.

B.

Technician work orders completed

C.

Technician hours traveling

D.

Technician hours per day.

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