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300-810 Implementing Cisco Collaboration Applications (CLICA) Questions and Answers

Questions 4

300-810 Question 4

Refer to the exhibit. A collaboration engineer is troubleshooting an alarm that indicates that there are duplicate user IDs. Which two actions resolve this issue? (Choose two.)

Options:

A.

Rename the user ID value for one user if different users on different clusters have the same user ID assigned

B.

Delete the user ID for the duplicate user ID

C.

Rename the directory URI value for one of the users to ensure that there is no duplication.

D.

Assign the duplicate user to the secondary Cisco IM and Presence node

E.

Unassign a user from one of the dusters when the same user is assigned to two different dusters

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Questions 5

An engineer is configuring SAML SSO for a Cisco Unified Communications Manager. After completing all required steps, the engineer wants to verify the status. Which CLI command provides the status of SAML SSO?

Options:

A.

utils sso status

B.

show sso status

C.

show saml status

D.

utils saml status

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Questions 6

In the integration of Cisco Unity Connection using SIP, which SIP trunk security profile option is required for MWI to work correctly?

Options:

A.

Accept out-of-dialog refer

B.

Accept replaces header

C.

Accept unsolicited notification

D.

Accept presence subscription

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Questions 7

administrator is importing users into Cisco Unity Connection from Cisco UCM. Several user accounts do not appear on the list after the Import Users process is selected Which situation causes this ..?

Options:

A.

The primary extension is not selected

B.

The extension in the telephone number field is missing

C.

The users are not members of any groups

D.

The users have multiple controlled devices.

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Questions 8

Refer to the exhibit.

300-810 Question 8

A company deployed the Cisco Webex calling with Cisco Unified Border Element as a local gateway for PSTN calls and a firewall to restrict and control the HTTP-based traffic that leaves and enters the network. However, Alice in LA cannot dial 82024001 to reach Charlie in NY. Which action must an administrator take to resolve the issue?

Options:

A.

Open UDP port 5062 outbound on the firewall.

B.

Open TCP port 5062 outbound on the firewall.

C.

Open TCP port 8934 outbound on the firewall.

D.

Open UDP port 8934 outbound on the firewall.

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Questions 9

When Cisco IM and Presence is configured to use automatic fallback, how long does the Server Recovery Manager service wait for a failed service/server to remain active before an automatic fallback is initiated?

Options:

A.

10 minutes

B.

20 minutes

C.

30 minutes

D.

1 hour

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Questions 10

A Collaboration engineer is implementing the Apple Push Notification service for Jabber clients running on iOS and has saved the configuration in Cisco UCM under Advanced Features > Cisco Cloud Onboarding What is the next step to install Cisco-managed certificates?

Options:

A.

Restart the Cisco Tomcat service on all nodes in the Cisco UCM cluster

B.

Restart the Cisco Tomcat service on all nodes m the IM and Presence cluster

C.

Restart the Cisco XCP router service on IM and Presence

D.

Restart the Cisco UCM Push Notification service.

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Questions 11

An administrator is implementing a Cisco Unity Connection call management plan for a company and configured the transfer rules that specify how Unity Connection transfers the calls that reach the call handler from the automated attendant. Which call handler setting must be configured to specify whether callers can perform transfers?

Options:

A.

caller input settings

B.

call handler owners

C.

message settings

D.

transfer rules

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Questions 12

What are two characteristics of Smart Card Authentication for Cisco UC Applications? (Choose two.)

Options:

A.

requires a PIN password or passphrase

B.

requires a card reader

C.

is supported on all devices and operating systems

D.

uses single-factor authentication

E.

is less secure than form-based authentication

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Questions 13

Secure XMPP communication is required for XMPP federation with external domains and the Cisco IM and Presence. Which certificate is used for XMPP interdomain federation when connecting to an externally federated domain?

Options:

A.

cup

B.

cup-xmpp

C.

cup-xmpp-s2s

D.

Tomcat

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Questions 14

A collaboration engineer Is troubleshooting an Issue with Jabber client logins on the Internal network. Users are receiving a certificate error message that Jabber cannot accept the certificate from the server. Users of phone-only mode Jabber clients do not have the same issue. Which two certificates must be regenerated in the initial steps of resolving this issue? (Choose two.)

Options:

A.

Cisco UCM tomcat certificate

B.

Cisco IM and Presence cup-xmpp certificate

C.

Cisco UCM CallManager certificate

D.

Cisco IM and Presence cup certificate

E.

Cisco IM and Presence tomcat certificate

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Questions 15

300-810 Question 15

Refer to the exhibit Users complain that the message waiting light on the IP phone does not light up when receiving a new voicemail With which codec must the engineer configure a dial peer on Cisco UCME for MW1 traffic to resolve this issue?

Options:

A.

G.729r8

B.

G.729ar8

C.

G.711ulaw

D.

G.711alaw

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Questions 16

What are two characteristics of HTTPS networking for Cisco Unity Connection? (Choose two)

Options:

A.

HTTPS single-site networks are joined via an intersite link

B.

HTTPS networking uses a ring topology

C.

HTTPS networking supports a maximum of 25 locations

D.

HTTPS networking uses the SMTP protocol

E.

HTTPS networking supports multisite networks

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Questions 17

Refer to the exhibit A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue The end user reports that they cannot control their Cisco 8845 IP Phone from the Cisco Jabber client Which configuration addition to the end user profile resolves the issue?

300-810 Question 17

Options:

A.

""Standard CTI allows control of phones supporting rollover mode" and the "Standard CTI Enabled" group.

B.

"Standard CTI allows control of phones supporting connected Xfer and conf and the "Standard CTI Enabled" group.

C.

"Standard CTI allows control of all devices" and the "Standard CTI Enabled" group.

D.

"Standard CTI secure connection" and the "Standard CTI Enabled" group

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Questions 18

An engineer is configuring XMPP federation on the Cisco IM and Presence server and has changed the security settings to TLS Optional on one node in the cluster. What is the next step in the configuration process?

Options:

A.

Start the Cisco DB Replicator

B.

Start the Cisco Replication Watcher.

C.

Restart the Cisco XCP Router.

D.

Restart the Cisco Presence Engine

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Questions 19

Which description of an IdP server is true?

Options:

A.

authenticates user credentials

B.

provides user authorization

C.

is an authentication request that is generated by a Cisco Unified Communications application

D.

consists of pieces of security information that are transferred to the service provider for user authentication

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Questions 20

Drag and drop the SAML components from the left onto the descriptions on the right.

300-810 Question 20

Options:

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Questions 21

300-810 Question 21

Refer to the exhibit A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue. The end user is reporting that they cannot control the desk phone from the Cisco Jabber client Which action must the engineer take to resolve this issue?

Options:

A.

Associate the User with the desk phone under the user configuration page on Cisco UCM

B.

Select "Primary Line" under the user configuration page on Cisco UCM

C.

Add the "Allow control of the device from the CTI" option under the client services profile configuration page

D.

Add the "Allow control of the device from the CTI" option under the desk phone configuration page

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Questions 22

An engineer is troubleshooting an issue with Cisco Unity Connection. Users report that they receive a busy tone when they attempt to dial the voicemail pilot number. Which tool must the engineer use to view the activity on the voicemail ports as users try to place calls'

Options:

A.

Remote Database Administration tools

B.

Remote Up and Down utility

C.

Port monitor option in Real Time Monitoring Tool

D.

Application Audit logging

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Questions 23

Which CLI command is used to collect traces from the Cisco Presence engine for seven days?

Options:

A.

file build log cisco_presence_engine 7

B.

file build log cisco_presence 168

C.

file build log presence_engine 7

D.

file build log presence_engine 168

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Questions 24

Which SSO authentication method requires no action from the user when the session token times out?

Options:

A.

web form

B.

smart card

C.

external database

D.

local authentication

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Questions 25

An engineer must enable push notifications within Cisco UCM and the Cisco IM and Presence service cluster The engineer has already signed into the Unified Communications Manager publisher node Drag and drop the remaining configuration steps from the left into the correct order on the right to complete the configuration

300-810 Question 25

Options:

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Questions 26

An engineer needs to configure calendar integration between Microsoft Exchange and a Cisco IM and Presence server The engineer created the resource mailboxes and now needs to add impersonation Which command accomplishes this task using the Exchange Management Shell from Microsoft Exchange?

300-810 Question 26

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Questions 27

An engineer Is assisting a user who Is reporting Jabber Presence Issues. Whenever the user Is on an active call, Cisco Jabber does not show the user as active when on a call. However, the user can set the presence status manually, and that status shows correctly. Which action resolves the issue?

Options:

A.

Assign the user to a different Presence Redundancy Group.

B.

Restart the XCP Router service.

C.

Set the Owner ID on the users desk phone.

D.

Associate the user to the line on the Directory Number Configuration page.

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Questions 28

A collaboration engineer is troubleshooting MWl issues with Cisco Unity Connection and Cisco UCM. Users report that MWl lights do not work when a new message is received. After doing a packet capture, the engineer notices that Unity Connection sends a SIP Notify to Cisco UCM for MWI.Cisco UCM responds with a SIP 503 Service Unavailable message. Which action resolves the issue?

Options:

A.

Configure the SIP server list on the Cisco Unity Connection port group to match the Cisco UCM device pool settings on the SIP trunk.

B.

Assign the proper voicemail profile to the directory numbers on Cisco UCM.

C.

Uncheck"Send Message Counts" on the phone system settings on Cisco Unity Connection.

D.

Uncheck"Accept unsolicited notifications" on the SIP trunk security profile.

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Questions 29

An engineer needs to configure the cisco unity connection Auto-attendant feature to transfer calls to a specific destination, maintain control of the transfer, and take a defined administrative action upon failure. How is this accomplished?

Options:

A.

Consult Transfer

B.

Supervised Transfer

C.

Release to Switch

D.

HookFlash Transfer

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Questions 30

Refer to the exhibit.

300-810 Question 30

Calls that are not answered by the user are for the location. If the user at extension 11112222 does not have a voice mailbox, which rule is utilized when Cisco Unity Communication receives the forwarded call?

Options:

A.

NewYork_AA

B.

Attempt Sign In

C.

Arizona_AA

D.

Opening_Greeting

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Questions 31

An engineer must configure XMPP federation on a Cisco Instant Messaging and Presence Service node, but the XCP XMPP Federation Connection Manager service fails to start. Which action must the engineer take to resolve the issue?

Options:

A.

Activate XMPP federation service

B.

Enable TLS m the XMPP Federation settings.

C.

Restart the Cisco XCP Router service

D.

Restart the Cisco IM and Presence service.

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Questions 32

An engineer must configure a test user mailbox in a newly deployed Cisco Unity Express module. Which console command set reflects the correct configuration in this scenario?

300-810 Question 32

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Questions 33

Which entity is a standard component used for authentication by SAML 2.0?

Options:

A.

identity provider

B.

session broker

C.

Internet service provider

D.

client access server

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Questions 34

A collaboration engineer is configuring service discovery for Cisco Jabber clients with an on-premises Cisco IM and Presence deployment Clients on the corporate network are working Clients on the public internet cannot locate the corporate services What must the engineer configure to enable service discovery for these clients?

300-810 Question 34

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Questions 35

Which SAML component describes the packaging of the SAML elements?

Options:

A.

protocols

B.

profiles

C.

assertions

D.

bindings

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Questions 36

An administrator is troubleshooting an Issue with Cisco Unity Connection. When outside callers interact with the Auto-Attendant, the callers cannot reach the operator when they press '0’. However, the callers can leave messages for users when they get a user's mailbox. Internal callers to the Auto-Attendant are experiencing the same issue. Which two areas should the administrator verify that Cisco Unity Connection is receiving the callers' keypresses? (Choose two.)

Options:

A.

Cisco Unity Connection Media (Wave) Traces

B.

Cisco Unity Connection Remote Port Status Monitor

C.

Cisco Unity Connection Packet Capture

D.

Cisco UCM CallManager Traces

E.

Cisco UCM CDR Records

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Questions 37

Which two protocols does the Cisco IM Presence service use to federate with external domains? (Choose two.)

Options:

A.

XMPP

B.

SNMP

C.

SIP

D.

SCCP

E.

SMPP

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Questions 38

A collaboration engineer is implementing toll fraud prevention on Cisco Unity Connection. The engineer wants to block calls to 9005551234 for any caller that reaches the Caller System Transfer conversation. Which configuration accomplishes this goal?

Options:

A.

9005551234 blocked the Default System Transfer Restriction

B.

9005551234 blocked the Default Outdial Restriction Table

C.

900 blocked on the default Transfer Restriction Table

D.

900 blocked on the Default Outdial Restriction Table

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Questions 39

Refer to the exhibit.

300-810 Question 39

Troubleshooting an internal Jabber login issue and you see this logging snippet from the Jabber PRT file. You already checked that the Jabber client has a connection to the correct DNS server. Which DNS record is missing for service discovery of Cisco Unified Communications Manager for the login process to proceed further?

Options:

A.

A record for the Cisco Unified Communications Manager

B.

SRV record _cisco-uds._tcp.example.com

C.

A record _cuplogin._tcp.example.com

D.

SRV record _cuplogin._tcp.example.com

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Questions 40

Which Cisco Unified Connections Manager service is required for users to control their desk phones using Cisco Jabber?

Options:

A.

Cisco CTIManager

B.

Cisco CTL Provider

C.

Cisco Presence Engine

D.

Cisco Serviceability Reporter

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Questions 41

When Cisco United Attendant Console Advanced is integrated with Cisco UCM. which Cisco UCM Service does the Cisco TSP Instance communicate with directly?

Options:

A.

Cisco CTI Manager Service

B.

Cisco DirSync Service

C.

Cisco CallManager Service

D.

Cisco TAPS Service

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Questions 42

Refer to the exhibit.

300-810 Question 42

Which two steps resolve the “Users with Duplicate User IDs” message? (Choose two.)

Options:

A.

Rename the directory URI value for one of the users to ensure that there is no duplication.

B.

Rename the User ID value for one user if different users on different clusters have the same User ID assigned.

C.

Unassign a user from one of the clusters when the same user is assigned to two different clusters.

D.

Assign the duplicate user to the secondary Cisco IM and Presence node.

E.

Delete the user ID for the duplicate user ID.

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Questions 43

The collaboration infrastructure of a large company was hacked, which lead to toll fraud and a bill that was substantially higher than usual.Anengineer must configure Cisco Unity Connection to block all calls to international phone numbers and numbers that contain 10 digits and begin with 0.Which two rules must be configured in the Unity Connection restriction table?(Choose two.)

Options:

A.

9!

B.

0?????????

C.

0XXXXXXXXX

D.

9*

E.

0-9*

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Questions 44

A user complains that incoming calls are being forwarded to another extension before being transferred to voicemail. The user expects calls to be transferred to their voicemail faster if they do not answer the phone. The administrator is managing calls with the supervised transfer option on a Cisco Unity Connection call handler. What should the administrator change to resolve this issue?

Options:

A.

T302 Timer

B.

Rings to wait

C.

Release to switch

D.

No answer ring duration (seconds)

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Questions 45

Which two command line arguments can you specify when installing Cisco Jabber for windows? (Choose two.)

Options:

A.

CISCO_UDS_DOMAIN

B.

TFTP_ADDRESS

C.

VOICEMAIL_SERVER_ADDRESS

D.

SERVICES_DOMAIN

E.

TFTP

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Questions 46

Which SIP request type is used by Cisco Unity Connection to inform Cisco Unified Communications manager that the Message Waiting Indicator must be turned on or off for a specific line?

Options:

A.

NOTIFY

B.

UPDATE

C.

SUBSCRIBE

D.

PUBLISH

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Questions 47

Collaboration engineer configures Cisco UCM and Cisco IM and Presence to support Cisco Jabber Clients. The base configuration is complete The engineer successfully used all the Jabber features a test client but received certificate alerts when signing in. The engineer now wants to ensure that end users do not receive certificate alerts at login. Which two self-…. certificate must be.. with a CA-signed certificate to achieve this goal? (Choose two)

Options:

A.

Tomcat

B.

cup-xmpp

C.

cup-xmpp-s2s

D.

cup

E.

IPsec

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Questions 48

Drag and drop the steps of the SAML SSO process from the left into the order on the right.

300-810 Question 48

Options:

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Questions 49

Cisco Unity Connection system is integrated with two Cisco UCM clusters cluster A and duster B Voicemail is working perfectly for users on cluster A Users on cluster B report Message Waiting factor (MWI) lights are not working at all. however they can still send/receive messages. Which action resolves the issue?

Options:

A.

Disable "Force AJI MWIs Off for This Phone System' under Telephony Integrations > Phone System > Phone System Basics

B.

Check and reseat the RS-232 serial cable connection on the master PIMG/TIMG

C.

Enable 'Message Count Totals" for cluster B users Playback Message Settings

D.

Select the 'Use Same Port for Enabling and Disabling MWIs' check box under Telephony Integrations > Phone System.

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Questions 50

An engineer must enable group chat and persistent chat with Cisco UCM and the Cisco IM and Presence service cluster The engineer has already configured the group chat system administrators Drag and drop the remaining configuration steps from the left into the correct order on the right to complete the configuration.

300-810 Question 50

Options:

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Questions 51

An engineer is asked to configure cisco jabber for windows on-premises, in phone-only mode and later with cisco IM and presence. In the configuration steps, which two DNS records will be needed, assuming the jabber client is in “domain.com?’ (Choose two.)

300-810 Question 51

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

E.

Option E

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Questions 52

Refer to the exhibit.

300-810 Question 52

A collaboration engineer is If troubleshooting Cisco Jabber for Windows login issues for clients on a corporate network with an on-premises Cisco IM and Presence server. This issue is acting all users. Which action resolves the issue?

Options:

A.

Add the host "imp-pub" to the proxy exceptions list on the users' Windows computers.

B.

Restart the IM and Presence services on the host 'imp-pub"

C.

Change the DNS SRV record to point to the Cisco UCM node instead of the IM and Presence node

D.

Restore network connectivity to host imp-pub"

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Questions 53

An engineer is configuring DNS for service discovery in a jabber deployment for On-premises Clients. Which snippet will complete the SRV record name _ tcp.example.com?

Options:

A.

_cisco_uds

B.

_collab_edge

C.

_xmpp. server

D.

_xmpp-client

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Questions 54

Which two authentication methods does Integrated Windows Authentication use to validate Windows credentials? (Choose two.)

Options:

A.

NTLM

B.

Digest Authentication

C.

SAML

D.

Kerberos

E.

Smart Card

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Questions 55

Users report issues while logging in to their voicemail using the Voicemail tab in their Cisco Jabber clients. The issue occurs after users provide valid Cisco Unified Communications credentials, but they receive a failure message. What is the cause of this issue?

Options:

A.

A proper service profile is not configured on Cisco Unified Communications Manager.

B.

The voicemail users are not configured in the Cisco Unity Connection server.

C.

The web application voicemail password is set “User Must Change at Next Sign-in”.

D.

The voicemail password is not set for all users.

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Questions 56

300-810 Question 56

Refer to the exhibit A collaboration engineer is troubleshooting an issue where a user is reporting that instant messages are not reaching the intended recipient The engineer is unable to see the full instant message in the trace file In which trace in the transaction must the engineer resolve this issue?

Options:

A.

XCP Router

B.

Client Profile Agent

C.

Presence Engine

D.

XCP Connection Manager

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Questions 57

An engineer Is troubleshooting an MWI Issue between Unity Express and CallManager Express. In the debug SIP logs, the engineer can see CallManager Express responding to Unity Express with a 488 Not Acceptable Media message. Which action resolves the issue?

Options:

A.

Ensure that codec G.722 Is configured In the dial peer.

B.

Ensure that codec G.711ulaw is configured in the dial peer.

C.

Ensure that codec G.711alaw is configured In the dial peer.

D.

Ensure that codec G.729 is configured In the dial peer.

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Questions 58

Which SAML component defines the content of data transferred from an IdP to a service provider?

Options:

A.

protocol

B.

assertion

C.

binding

D.

profiles

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Questions 59

Refer to the exhibit.

300-810 Question 59

Which protocol is used for communication between Cisco IM and Presence and Microsoft Exchange Server?

Options:

A.

POP3

B.

IMAP

C.

EWS

D.

XMPP

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Questions 60

Collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue The end user reports that they cannot control their desk phone from the Cisco Jabber client. Which action must the engineer take to verify the service connections of the Cisco Jabber client?

Options:

A.

Click Help and dick Show Connection Status

B.

Click Help and dick XML settings

C.

Click XML settings and click Help

D.

Click TFTP settings and click Help

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Questions 61

An engineer is configuring Cisco Unified IM and Presence on-premises SIP Federation. The IM and Presence Service node cannot find the external domain using DNS SRV. Assuming the DNS SRV configuration is Correct. what should the engineer configure next to resolve this issue?

Options:

A.

A static route that points to the internal interface of the external domain.

B.

A static route that points to the external Interface of the external domain.

C.

A static route on the external domain points to the external interface.

D.

A dynamic route on the external domain that points to the internal Interface.

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Questions 62

An end user opened a ticket, stating that though he can log in to Jabber for Windows, and presence and chat works, he cannot place phone calls using the desktop client. You investigate the user and find that no phone device is associated with the user account in Cisco Unified Communications Manager. Which device type must you create for this user to enable calling services from the Jabber for Windows desktop client?

Options:

A.

Cisco Unified Personal Communicator

B.

Cisco Jabber for Tablet

C.

Cisco Unified Client Services Framework

D.

third-party SIP device (advanced)

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Questions 63

What is the primary mechanism in Cisco Unity Connection that is used for toll fraud prevention?

Options:

A.

restriction tables

B.

fraud tables

C.

transfer rules

D.

calling search spaces

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Exam Code: 300-810
Exam Name: Implementing Cisco Collaboration Applications (CLICA)
Last Update: Mar 22, 2024
Questions: 213

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