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33820X practice test questions answers

Avaya 33820X Exam Dumps - Actual Questions Answers

Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam

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  • Last Update: Nov 26, 2021
  • Number of Questions: 64 questions
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33820X Questions and Answers

Question # 1

A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)









Question # 2

An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:

• Desktop applications

• Call Routing Server

• Multimedia services

• Management applications

Based on these requirements, which solution would you recommend to the customer?


Avaya Proactive Contact


Avaya Aura® Elite Multichannel


Avaya Aura® Call Center Elite


Avaya Control Manager

Question # 3

Refer to the exhibit.

The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.

In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?


Avaya Aura® Application Enablement Services


Avaya Aura® Communication Manager


Avaya Aura® Call Center Elite Multichannel


Avaya Experience Portal

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