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Avaya 33820X Exam Dumps - Actual Questions Answers


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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam

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  • Last Update: Apr 16, 2024
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Avaya 33820X Last Week Results!

10

Customers Passed
Avaya 33820X

87%

Average Score In Real
Exam At Testing Centre

89%

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33820X Questions and Answers

Question # 1

Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A.

All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.

B.

Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.

C.

Elite Multichannel 6.6 supports WebLM Release 6.x.

D.

Elite Multichannel 6.6 uses SSLv3

Question # 2

An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:

• Synchronizes with a deskphone to share the control of telephony and agent features

• Includes capabilities of integrated video and Instant messaging

• Increases collaboration

• Reduces agent talk time and facilitates first call resolution

To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

A.

Agent Desktop Displays (ADD)

B.

Avaya one-X® Agent

C.

Agent Map

D.

Avaya Agent for Desktop (AAfD)

Question # 3

An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.

The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?

A.

ASP 110

B.

ASP 100

C.

ASP 120

D.

ASP 130

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